Leaseweb Germany Post-Merger Integration Survey – Using customer feedback to further improve our hosting services

About a year ago we acquired the German hosting company Netdirekt, and with the anniversary approaching we decided to check-in with our German customers to get their feedback on our services. One of the most important things Leaseweb tries to achieve is fostering relationships with our clients. By listening to them, we can better understand […]

Support Excels at Meeting Customer Expectations, thus providing more reliable hosting

Over the past few years Leaseweb has taken many steps to improve the reliable hosting experience. Rapidly evolving customer requirements, market developments and Leaseweb’s enormous growth as a global host have driven these changes at an increasing rate. Customer satisfaction is an important market differentiator. Providing top quality customer support coupled with superior network and […]

Important Upgrade Support Department

Amsterdam, September 15, 2009 – Leaseweb (, one the world’s leading dedicated hosting providers, has significantly upgraded its Support Department over the past six months in response to signs that customers’ support experience could be improved. The most recent semi-annual customer survey held among more than 1,300 customers showed that the measures are having a […]

Customer satisfaction

In October 2008, when the financial world collapsed and started a deep economic recession, Leaseweb experienced one of its biggest growths measured in turnover per month. This was partly caused by a hosting provider in the United States which went belly up and losing some of its biggest customers to Leaseweb. Our Support department was […]