As a service oriented business, offering value and providing customer support go hand in hand. We share announcements and updates around customer support.
Patching is a tedious but necessary task when it comes to keeping your systems updated and protected from vulnerabilities. Patching effectively and regularly can be the difference between a smooth experience for your customers, and a frustrating one. But more importantly, it keeps your data safe from security breaches and ransomware attacks that could devastate […]
We sat down with Stef van der Ziel, Founder and CEO of Jet-Stream and Streaminar (and long-time Leaseweb customer), to discuss all things privacy: what it means, why you should care, and what you can do to increase your personal data protection now. Tell us about your background. How do you know so much about personal data protection? I began producing live streams on the Internet in the early 1990s and have […]
At Leaseweb, we understand the daily challenges AdTech companies experience while attempting to manage large and complex campaigns without the appropriate technologies and support. It is abundantly clear that infrastructure complications are an equal opportunity nuisance, but when infrastructure solutions fail for AdTech companies, it frequently results in extended outages with lost revenues and shaken […]
I joined Leaseweb as a Customer Care Representative in August 2017 from a background of customer-facing roles. I felt I could contribute significantly to the company and its clients as I have a strong understanding of maximizing customer and company values. Within 3 and a half months of joining Leaseweb, I moved into the Customer […]
Having your IP address end up on a so called ‘blacklist’ can be a troublesome experience, especially when not anticipated. In most cases, it is a sign that something is wrong on the server(s) you rent or own, or that maybe one of the end users hasn’t followed email sending guidelines. This post is dedicated […]
After my previous blog last month we were still looking out for any news about solutions for the Safe Harbor invalidation. Since the press release of the EU US Privacy Shield, announced by the European Commission on February 2, 2016, we have seen many press articles and numerous links. So here is our update and recap […]
In October last year, the US Safe Harbor regime was invalidated by Europe’s Court of Justice, meaning that personal data of Europeans could no longer be transferred by a company to US companies solely on the basis of such companies being Safe Harbor-certified. Alternative Solutions At the time of the ruling, no replacement for the Safe Harbor […]
The Leaseweb Knowledge Base (KB) makes all information about our products and services instantly available to the online community – making it not just a storehouse of powerful information, but an actual audit of the work happening at Leaseweb, empowering you to easily resolve issues, quickly find solutions, and access unlimited storehouse of information. The […]
Leaseweb improves continually to meet your expectations Listening to your customer is a key driver to success, as industry leaders show. The voice of the customer is articulated in an ongoing dialogue. When customers share their feedback, they expect you to listen, act and inform about the enhancements you have been making and are working […]
The various Leaseweb services companies are always looking to improve the processes involved with handling abuse notifications and to increase user-friendliness. Over the past few years, we have received valuable feedback on the abuse handling process from customers and third parties who submitted notifications. With that feedback in mind, we have developed a brand new […]