As a service oriented business, offering value and providing customer support go hand in hand. We share announcements and updates around customer support.
Trust is built with consistency. Leaseweb has rapidly expanded its business across the globe in the past years. As a result, there were many separate and standalone certifications for different services and products within our organization, several of which overlapped. A restructuring of the compliance portfolio was needed. Last year, we started with a clean […]
Why NPS is not the Holy Grail To measure the loyalty of our customers, Leaseweb uses the Net Promotor Score (NPS) as a key performance indicator. The NPS is a management tool that was developed by Fred Reichheld and introduced in 2003. By asking one simple question – ‘How likely is it that you would […]
5 tips on outsourcing your IT infrastructure On Friday 27 March, two provinces in the Netherlands were hit by one of the largest power outages in Dutch history, leaving a million households without electricity. Schiphol airport saw flight cancellations, trains stopped running, people were trapped in elevators, and business premises were evacuated. The cost, which ran […]
A New Year calls for new resolutions, and providing high-quality information to our customers is one of ours. Enter the new Leaseweb Knowledge Base!