Leaseweb improves continually to meet your expectations Listening to your customer is a key driver to success, as industry leaders show. The voice of the customer is articulated in an ongoing dialogue. When customers share their feedback, they expect you to listen, act and inform about the enhancements you have been making and are working […]
The various Leaseweb services companies are always looking to improve the processes involved with handling abuse notifications and to increase user-friendliness. Over the past few years, we have received valuable feedback on the abuse handling process from customers and third parties who submitted notifications. With that feedback in mind, we have developed a brand new […]
New Leaseweb Partner Innitel offers efficient and innovative telecom solutions The Leaseweb Partner network is continually expanding. We have introduced three different channels in which we focus on strengthening our business partners: one for authorized resellers who distribute our product range in many geographical locations, the second for specialized partners who offer their solutions on […]
There are many cloud offerings on the market, and many hosting providers who would like to partner with resellers when it comes to cloud solutions offered to customers. How is Leaseweb’s cloud different?
We are proud to announce that from now on, we offer fully automated private networking in our datacenters in Singapore, Frankfurt and San Francisco. Using the Leaseweb developer API or the Customer Portal, customers can create an infrastructure using bare metal servers within the same data center, simply by adding the servers to the private network. […]
Why NPS is not the Holy Grail To measure the loyalty of our customers, Leaseweb uses the Net Promotor Score (NPS) as a key performance indicator. The NPS is a management tool that was developed by Fred Reichheld and introduced in 2003. By asking one simple question – ‘How likely is it that you would […]
5 tips on outsourcing your IT infrastructure On Friday 27 March, two provinces in the Netherlands were hit by one of the largest power outages in Dutch history, leaving a million households without electricity. Schiphol airport saw flight cancellations, trains stopped running, people were trapped in elevators, and business premises were evacuated. The cost, which ran […]
In our last blog, we wrote that the first step in creating a solid partner program and engage with the right partners is to define what a true partnership means: a partner is someone who will complement our abilities to accomplish what we cannot accomplish by ourselves, and vice versa. And that my success in […]
For me, the first step in creating a solid partner program and engage with the right partners is to define what a true partnership means to me. I realize that a partner is someone who will complement my abilities to accomplish what I cannot accomplish by myself, and in some cases vice versa. And that […]
Ever since we launched Leaseweb Private Cloud, powered by Apache CloudStack, we’ve been scrumming new functionality into the service. Our Private Cloud allows you to set up custom infrastructure, utilizing all kinds of cool features. As this can get quite complicated, we’ve started creating tutorial videos showing you how to do this. I’ve collected the […]