At LeaseWeb we believe that innovation drives everything we do – so to be recognized by Gartner as a “Visionary” in its June 2013 Magic Quadrant for European Managed Hosting* is something that makes everyone here happy. According to Gartner, Visionaries have an ‘early-mover’ advantage in providing cloud services as well as road maps that may make them into Leaders in the future.
We have been segmenting our customer base for quite a while now. Why? Well, with over 15,000 customers and a growth rate of 45% year over year, we wanted to create a system that helps us continuously learn about market demands and our customer’s business priorities. There are many reasons why this is important to us, but let me try to formulate a few of them:
On 28 November 2011, RapidSpeeds informed LeaseWeb of its decision to suspend its operations. RapidSpeeds also confirmed that it could no longer meet its obligations to LeaseWeb. In accordance with LeaseWeb’s rights, LeaseWeb subsequently suspended its services to RapidSpeeds.
LeaseWeb Germany Post-Merger Integration Survey – Using customer feedback to further improve our hosting services
About a year ago we acquired the German hosting company Netdirekt, and with the anniversary approaching we decided to check-in with our German customers to get their feedback on our services. One of the most important things LeaseWeb tries to achieve is fostering relationships with our clients. By listening to them, we can better understand their needs. That’s why we recently conducted our German customer satisfaction survey.
Setting up hosting services in ‘foreign’ territory isn’t something that you can set up in a day, not even if you’re already an international hosting provider. Step-by-step you build up your business, paying attention to your customers’ demands and evolving your proposition accordingly. At LeaseWeb, this process became a large ‘behind the scenes’ project we dubbed GUS2CAS. We are very happy to announce that last week, we successfully deployed the first phase of this project. We’ve added important new features to our website based on customer feedback and improved the back end of our ordering system. Read on to learn what has been changed.
It has been a great year at LeaseWeb and we are proud to announce that we launched further datacenter locations across the globe. In LeaseWeb’s terms, this means we are ‘super excited’ as we will be able to meet and exceed our customer requirements even better than before!
To mark the 15th anniversary our offering Windows based dedicated servers, LeaseWeb and LeaseWeb partner Microsoft recently offered a 50% discount on the cost of all Windows Server licenses, with the order of any new LeaseWeb server. This Microsoft Windows Server license discount would continue as long as the customer kept the server with LeaseWeb.
LeaseWeb Clients are always provided with new and advanced services to satisfy their specific hosting requirements. With one of the largest IP networks in Europe, LeaseWeb has the connectivity to provide superior quality and the servers to meet the most demanding customer applications.
At the end of 2010, LeaseWeb acquired German hosting company netdirekt, expanding our range of products into the DACH (Germany, Austria, and Switzerland) markets. To keep disruption to a minimum for our customers, we have been running the two companys’ systems in parallel over the past few months, including the websites.