Leaseweb Customer Portal: What’s new

It’s been a while since we last updated you on the features we have introduced for our Customer Portal. But of course that doesn’t mean we’ve been leaning back! Here’s what’s new in our latest sprint:

Reinstallations with customized partitions
For some time now the Customer Portal offered the possibility to reinstall a server, but every installation received our default partition layout. We fixed this: you now have the ability to modify the partition layout and specify volume sizes according to your own preferred configuration:

This feature is also available via our API.

Create a ticket in the Customer Portal
From now on you can create a ticket for our Support, Administration or Sales departments. Depending on the department selected, you will see a list of topics you can choose for your ticket. Selecting one of these topics will make sure we’re able to quickly reply to your request with the best possible response. Of course, if the topic of your request is not listed, you can always choose ‘Other’ and describe the topic yourself.

It is also possible to suggest new features for the Customer Portal – let us know what you’d like us to build next!

NOC messages & Mailing subscriptions
We have integrated our Network Operations Center under My Account -> Notification Settings. Maintenance & Network Status updates shown on are also displayed here. In addition, you can manage your subscription settings for our NOC mailing list on this page.

API access for all customers
We feel it is important to give customers the possibility to integrate our services in their own systems, so we are continuously building out our API.

Before this release, the Customer Portal API was available on request at our Sales Department.  API access can now be enabled and disabled from My Account -> API. You will find the API Document with all API calls and descriptions in our Support section. For security purposes you need to add your RSA key to request password information for new installations. You can also lock your API key to only allow API calls from a number of specific IP addresses.

That’s it for now. As always, whenever you need help with the Customer Portal, or you have suggestions for us to improve our Customer Portal, please let us know by leaving a comment below, tweeting us (@Leaseweb) or even through the Customer Portal. Your feedback is highly appreciated and we really like to hear what is important to you.

  1. Bill
    December 19, 2011 at 8:08

    How do we setup our own DNS nameservers, let’s say my site is hosted with godaddy, and I want it to point to my server on leaseweb? I can’t find any answer on google or on your faq.

  2. Marc Burkels (Team Leader Sales)
    Marc Burkels (Team Leader Sales)
    December 19, 2011 at 13:29

    Hello Bill,

    Thank you for your response, typically these requests are handled by our Support Department, I don’t know if you have already submitted at ticket for this but you can if you still need assistance. Once you have added the domain as DNS Only in the Self Service Center under ‘Domains’ you can point your domain name to our nameservers (, or If you have more questions, please contact our Support Department who would be happy to assist.

  3. Rob
    December 29, 2011 at 15:03

    It would be great if we could change the nameservers associated with a domain registered at Leaseweb. In some cases, e.g. when latency might be an issue, I’d rather use nameservers other than Leaseweb’s, and the ability to do this through the SSC (which is improving rapidly) would be a big time-saver.

  4. Marc Burkels (Team Leader Sales)
    Marc Burkels (Team Leader Sales)
    January 3, 2012 at 14:51

    Hi Rob,

    Thank you for the feedback, later this year we plan to bring a lot of Domain features to our SSC, which will include changing nameservers for your domain. In the meantime we will happily process your request via

  5. Nick Kusters
    Nick Kusters
    April 1, 2012 at 11:04

    I’ve tried the reinstall option, but it did not allow me to change the paritioning for my WIndows Server 2008 R2 Standard (x64) server, it just started wiping it… feedback appreciated because WinSxS on 2008 R2 will eat up all of the 25GB C partition, resulting in a lot of errors…

  6. Marc Burkels (Team Leader Sales)
    Marc Burkels (Team Leader Sales)
    April 2, 2012 at 8:12

    Hi Nick,

    Thank you for the feedback, unfortunately our reinstall option only supports partitioning for Linux/BSD. Support for Windows is still on our road map. However, if you request our support department to reinstall with your preferred partition sizes, they’ll gladly do it for you.

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