LeaseWeb Self Service Center: What’s new
It’s been a while since we last updated you on the features we have introduced for our Self Service Center (SSC). But of course that doesn’t mean we’ve been leaning back! Here’s what’s new in our latest sprint:
Reinstallations with customized partitions
For some time now the SSC offered the possibility to reinstall a server, but every installation received our default partition layout. We fixed this: you now have the ability to modify the partition layout and specify volume sizes according to your own preferred configuration:
This feature is also available via our API.
Create a ticket from SSC
From now on you can create a ticket for our Support, Administration or Sales departments. Depending on the department selected, you will see a list of topics you can choose for your ticket. Selecting one of these topics will make sure we’re able to quickly reply to your request with the best possible response. Of course, if the topic of your request is not listed, you can always choose ‘Other’ and describe the topic yourself.
It is also possible to suggest new features for the SSC – let us know what you’d like us to build next!
NOC messages & Mailing subscriptions
We have integrated our Network Operations Center under My Account -> Notification Settings. Maintenance & Network Status updates shown on www.leasewebnoc.com are also displayed here. In addition, you can manage your subscription settings for our NOC mailing list on this page.
API access for all customers
We feel it is important to give customers the possibility to integrate our services in their own systems, so we are continuously building out our API.
Before this release, the SSC API was available on request at our Sales Department. API access can now be enabled and disabled from My Account -> API. You will find the API Document with all API calls and descriptions in our Support section. For security purposes you need to add your RSA key to request password information for new installations. You can also lock your API key to only allow API calls from a number of specific IP addresses.
That’s it for now. As always, whenever you need help with the SSC, or you have suggestions for us to improve our self service center, please let us know by leaving a comment below, tweeting us (@LeaseWeb) or even through the SSC. Your feedback is highly appreciated and we really like to hear what is important to you.
How do we setup our own DNS nameservers, let’s say my site is hosted with godaddy, and I want it to point to my server on leaseweb? I can’t find any answer on google or on your faq.
Hello Bill,
Thank you for your response, typically these requests are handled by our Support Department, I don’t know if you have already submitted at ticket for this but you can if you still need assistance. Once you have added the domain as DNS Only in the Self Service Center under ‘Domains’ you can point your domain name to our nameservers (ns1.leaseweb.nl, ns4.leaseweb.net or ns5.leaseweb.nl). If you have more questions, please contact our Support Department who would be happy to assist.
It would be great if we could change the nameservers associated with a domain registered at Leaseweb. In some cases, e.g. when latency might be an issue, I’d rather use nameservers other than Leaseweb’s, and the ability to do this through the SSC (which is improving rapidly) would be a big time-saver.
Hi Rob,
Thank you for the feedback, later this year we plan to bring a lot of Domain features to our SSC, which will include changing nameservers for your domain. In the meantime we will happily process your request via sales@leaseweb.com