Why NPS is not the Holy Grail To measure the loyalty of our customers, Leaseweb uses the Net Promotor Score (NPS) as a key performance indicator. The NPS is a management tool that was developed by Fred Reichheld and introduced in 2003. By asking one simple question – ‘How likely is it that you would […]
Being a certified company is just one of the cornerstones of good business practice. That’s why we’ve been busy over the past few months training our brand new support engineers to become accredited and qualified, as certified by Leaseweb!
Finding a quality hosting provider can be harder than it seems despite the development of the industry and a huge choice of suppliers. Setting up a quality internet infrastructure, be it dedicated servers or cloud services may have become everyday business, but choosing a provider should definitely not be left to chance. Leaseweb has put […]
Amsterdam, September 15, 2009 – Leaseweb (www.leaseweb.com), one the world’s leading dedicated hosting providers, has significantly upgraded its Support Department over the past six months in response to signs that customers’ support experience could be improved. The most recent semi-annual customer survey held among more than 1,300 customers showed that the measures are having a […]
In October 2008, when the financial world collapsed and started a deep economic recession, Leaseweb experienced one of its biggest growths measured in turnover per month. This was partly caused by a hosting provider in the United States which went belly up and losing some of its biggest customers to Leaseweb. Our Support department was […]