Leaseweb proudly presents Service Level Management!

It’s of course really important to everyone here at Leaseweb that we maintain a great relationship with our clients. As a company we are always on the look-out for new ways to proactively take relationships to the next level while providing the highest quality of service.

That’s why earlier this year we introduced our Service Level Management department, the next step in the development of Leaseweb’s increasingly dedicated service team. Consisting of two dedicated Service Level Managers, the department enables us to manage, meet and exceed your expectations in terms of RAMS (Reliability, Availability, Manufacturability and Serviceability).

The main aim of service level management is to provide a “comfort zone” around the quality of a given infrastructure solution. This comfort zone is structured around periodic meetings with a selection of our clients, during which we discuss with you your service level targets, performance requirements and opportunities.

Alongside these periodic meetings we undertake a number of activities designed to ensure that we fulfill your needs. These include:

  • Monitoring and controlling your requests
  • Improving the quality of ISP Services
  • Measuring and understanding your ‘Service Life Cycles’
  • Communicating and reporting with you on a regular basis
  • Collaborating and working closely with other departments

Finally, we are keen to use Service Level Management monitoring as a tool through which to engage proactively with our customers, and so we have been regularly approaching you to ask for your recommendations and suggested improvements to the services we currently offer.

We’re really enjoying engaging with you all, and are excited to continue supporting your business needs whilst improving our service even more. We would love to hear your feedback. Leave it here, or send us an email.

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