Information regarding RapidSpeeds’ services

On 28 November 2011, RapidSpeeds informed Leaseweb of its decision to suspend its operations. RapidSpeeds also confirmed that it could no longer meet its obligations to Leaseweb. In accordance with Leaseweb’s rights, Leaseweb subsequently suspended its services to RapidSpeeds.

Leaseweb has been provided with information by RapidSpeeds that suggests that RapidSpeeds will likely default completely. Leaseweb regrets this turn of events and would like to offer you a solution that may assist in minimizing the impact of RapidSpeeds’ demise to your operation.

Without any obligation to do so (legal or otherwise), and without incurring or accepting any obligation or liability or offering any support service or service level guarantees, Leaseweb will temporarily restore access to RapidSpeeds’ infrastructure, hosted with Leaseweb. Access will be restored at 14.00 hours CET today (30th November 2011) and will be blocked again at 16.00 hours CET this Friday (2nd December 2011).

During the aforementioned timeframe you may remove your data from the servers and/or create a copy thereof. We will also gladly accept you as a customer. Should you wish to become a customer with Leaseweb, we request that you take note of the following:

Leaseweb has been providing RapidSpeeds with network and server capacity for over a year. If you move your servers to the Leaseweb network you can be assured of the same network quality and speeds as before. You will also benefit from our 24/7 support staff and our state-of-the-art datacenters in both Europe and the United States.

Please note that Leaseweb will not take over – or otherwise become a party to – your contract with RapidSpeeds. You would be entering into a new contract with Leaseweb, on the basis of Leaseweb’s documentation. A copy of Leaseweb’s standard documentation can be found at http://www.leaseweb.com/en/legal. In connection herewith, we point out that Leaseweb’s services are prepaid.

After receiving your request to become a customer with Leaseweb, we will (i) email you a short questionnaire to gather the information needed to locate your services within RapidSpeed’s infrastructure hosted in Leaseweb’s network, and (ii) guide you through our online order procedure, or send you a quote for your acceptance. Please note that Leaseweb’s default solution will be to offer you Leaseweb’s standard services, to which you can transfer the data presently stored on RapidSpeeds’ infrastructure. On a per case basis Leaseweb may, upon request, review the possibility to transfer or migrate your RapidSpeeds’ service(s) to our network.

After the order procedure has been completed, and after receiving the requested information and payment of the first monthly installment for our service charges, we will do our best to get your service(s) online again as soon as possible. Please note that this may take longer than usual (a few days), due to the large number of customers affected by RapidSpeeds’ demise.

For the avoidance of doubt: Leaseweb will, contrary to the information circulated by RapidSpeeds, not take over RapidSpeeds. We furthermore point out that Leaseweb is not in any way responsible for RapidSpeeds’ demise. We also point out that Leaseweb is not in any way liable for the (financial) damages that might occur to RapidSpeeds or RapidSpeeds’ customers. Finally, please note that we are not in the habit of dealing directly with our resellers’ customers. The fact we are offering the solution set forth above is an exception to our standard practice.

 

Update 2 December 2011, 12.30 CET

Leaseweb would like to thank the former RapidSpeeds’ customers for the positive responses we received the last few days. We are happy that our efforts to minimize the impact of RapidSpeeds’ demise to your operation appear to be successful. Even some of our competitors have let us know that they were happy with Leaseweb’s decision, because it allowed you to switch to their service.

Leaseweb has been informed by some RapidSpeeds’ customers that not all of their data has been transferred yet. In view hereof, Leaseweb has decided to extend the period of temporary access to RapidSpeeds’ infrastructure until 08.30 hours CET this Monday (5 December 2011). Please note that we have no obligation to do so (legal or otherwise), and that we do not incur or accept any obligation or liability, nor offer of any support service or service level guarantees.

Please also carefully note that this is the final grace period we will grant. Accordingly, on 5 December 2011 at 08.30 hours CET, Leaseweb will block the ports and access to RapidSpeeds’ infrastructure hosted with Leaseweb. At such time, all servers and services within RapidSpeeds’ infrastructure will be reinstalled and all data that is presently stored thereon will be wiped.

We trust that we have sufficiently informed you. Should you have any questions, please don’t hesitate to contact us via sales@leaseweb.com.

 

Note: The scope and nature of the services offered by Leaseweb are set out in the “Services Specification”. The performance parameters or service levels with respect to the services offered by Leaseweb are set out in the “Service Level Schedule”. Leaseweb applies general terms and conditions (the “General Conditions”) and policies with respect to the use of its Services (the “Leaseweb Policies”). A copy of the Services Specification, the Service Level Schedule, the General Conditions and the Leaseweb Policies have been made available to Customer and are available on the following page on our website: http://www.leaseweb.com/en/legal.