Posts Tagged ‘quality’
Recently, LeaseWeb announced the launch of 100TB hosting service provisioned from our Netherlands data centers. With LeaseWeb 100TB packages, customers received a Dell or HP server, available in multiple configurations with 100TB of bandwidth connectivity a month, from a 1 Gbps dedicated port.The packages are available without setup fee, with generous discounts for quarterly, semi-annual, and annual prepayments.
Amsterdam, September 15, 2009 – LeaseWeb (www.leaseweb.com), one the world’s leading dedicated hosting providers, has significantly upgraded its Support Department over the past six months in response to signs that customers’ support experience could be improved. The most recent semi-annual customer survey held among more than 1,300 customers showed that the measures are having a positive effect.
In October 2008, when the financial world collapsed and started a deep economic recession, LeaseWeb experienced one of its biggest growths measured in turnover per month. This was partly caused by a hosting provider in the United States which went belly up and losing some of its biggest customers to LeaseWeb. Our Support department was already under some stress at that time by the growth we had experienced during the months before but the sudden increase in new customers and growing support requests really put a strain on our support engineers.