In a previous blog we highlighted how Twitter is increasingly becoming a central and essential part of LeaseWeb and more specifically is used as a customer service tool. It allows us to maintain a very transparent and open relationship with our customers.
It seems that the potential of social media in the hosting industry has not been fully recognized yet. If you look at Twitter, blog sites like WebHostingTalk (and let’s not forget Facebook/Google+), you will see that some of the big players in the industry don’t even have an account. On the other hand, the few that do spend resources on it are slowly taking it to the next level.