Self Service Center
In the 21st century, being mobile is no longer a luxury, it’s a bare necessity. Our mobile phones have integrated so much with our daily chores that we hardly realize the worth, except for those odd moments when we accidentally leave them home!
When you run into someone in the hallways of the LeaseWeb’s offices and say ‘Hey, how’s it going?” the most common answer you will get is “Great! But busy!”
It’s true, we’re all so involved with whatever it is we’re doing, literally running sometimes day and night to meet deadlines. From my point of view, you really need to be smart about striking a balance between meeting those deadlines, while still taking your time to be creative to bring that extra something into your work.
On the 16th December of last year we wrote about the creation of tickets in our Self Service Center (SSC). Since then we have seen a lot of customers who started using this feature and already received a lot of positive responses on this topic. We also got many questions on when we would enable the viewing of and replying to tickets in the SSC. Now, with the release of our newest sprint, we did just that!