Customer Satisfaction
Working at LeaseWeb: Shaina Prabhakar
They are the unsung heroes of every IT company: the people that write the software, provision the servers, provide support and all the men and women that form the beating heart of the organization. That’s why we felt it was time to give put them in the spotlight. Welcome to Working at LeaseWeb.
LeaseWeb Self Service Center: Ticket overview & Replies
On the 16th December of last year we wrote about the creation of tickets in our Self Service Center (SSC). Since then we have seen a lot of customers who started using this feature and already received a lot of positive responses on this topic. We also got many questions on when we would enable the viewing of and replying to tickets in the SSC. Now, with the release of our newest sprint, we did just that!
LeaseWeb enhances virtual environment with CloudLinux
It’s our aim to make things easier and quicker for our customers, so over the past few weeks we’ve been rolling out CloudLinux OS into our web hosting environment. The new OS is designed to give customers increased control over their hosting.
Information regarding RapidSpeeds’ services
On 28 November 2011, RapidSpeeds informed LeaseWeb of its decision to suspend its operations. RapidSpeeds also confirmed that it could no longer meet its obligations to LeaseWeb. In accordance with LeaseWeb’s rights, LeaseWeb subsequently suspended its services to RapidSpeeds.
LeaseWeb Germany Post-Merger Integration Survey – Using customer feedback to further improve our hosting services
About a year ago we acquired the German hosting company Netdirekt, and with the anniversary approaching we decided to check-in with our German customers to get their feedback on our services. One of the most important things LeaseWeb tries to achieve is fostering relationships with our clients. By listening to them, we can better understand their needs. That’s why we recently conducted our German customer satisfaction survey.