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A closer look at abuse handling at LeaseWeb

StartUps_02_ConsultationIt should come as no surprise that the LeaseWeb services companies receive abuse notifications on a daily basis. That’s why last July, a new LeaseWeb Abuse Handler was launched which increases efficiency for those who submit notifications, for our customers and for the LeaseWeb companies.

We receive abuse notifications from a variety of companies and NGOs including banks, brand owners and blacklists. Most of these notifications are generated in an automated matter and are directly forwarded to us when an IP address of one of the LeaseWeb companies has been detected. We also receive notifications from individuals through several channels such as email, the web form at leaseweb.com and social media. All notifications are taken seriously and immediately forwarded to our customers to ensure fast processing and a quick solution of the abuse issue.

Submitting a notification to one of the LeaseWeb companies
LeaseWeb companies have no access to the servers of our customers. Our customersare free to configure their server(s) to their own needs, as long as they are compliant with local law and the LeaseWeb terms and conditions that apply in the country where the server resides. But all LeaseWeb companies have a dedicated abuse email address which can be found at our Abuse Prevention webpage. The requirements for submitting a notification with one of the LeaseWeb companies can also be found on our website.

The most important requirements to submit a notification are:

  • Include the URL (if applicable) to the abusive material
  • Include a valid LeaseWeb IP address and/ or domain
  • Include a short description of the issue (is it about copyright infringement, phishing, etc.?)
  • Include evidence (if applicable)

Be sure to submit your notification to the right LeaseWeb company
When submitting a notification, make sure you are filing your notification with the right LeaseWeb company: LeaseWeb Netherlands B.V., LeaseWeb USA, Inc., LeaseWeb Deutschland GmbH, LeaseWeb Pacific Pte. Ltd., LeaseWeb CDN B.V., or LeaseWeb Network B.V. If you are not 100% sure whether you have selected the right company, verify the IP-address using RIPE.net (EU) or ARIN.net (US). By doing this you will be sure to have submitted your notification to the correct company.

When submitting a notification regarding copyright infringement, also be sure to read our page about the Legal Framework, where you will find all necessary information on how each company handles copyright infringement notifications and what is required.

Tips from the LeaseWeb Abuse Prevention department

StartUps_02_ConsultationMany customers will come across the Abuse Prevention department, sooner or later. A compromised server or a fraudulent sign-up by a new customer are things that commonly happen.

Such events will most likely end up with you receiving an abuse notification which may range from a simple notification regarding a port scan to a notification that you have ended up on a blacklist. Either way, abuse issues need to be solved in a timely matter to not only avoid further disruption of your own services but also to avoid harming other people.

In other words, it is not only important for the Abuse Prevention team but also for you that abuse notifications are resolved quickly. Not responding to notifications is the worst thing you can do in this situation and could potentially result in a block or suspension of services.

We don’t want to scare you though. The Abuse Prevention team is here to help. Besides informing our customers of the received notifications for their account(s), we also assist them with issues such as ending up on a blacklist or being compromised in some way and we give general advice on how to improve abuse handling in general.

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LeaseWeb’s new Abuse Handler is now live

The various LeaseWeb services companies are always looking to improve the processes involved with handling abuse notifications and to increase user-friendliness.

Over the past few years, we have received valuable feedback on the abuse handling process from customers and third parties who submitted notifications. With that feedback in mind, we have developed a brand new system that will further streamline the abuse notification handling process. This system was launched on July 1st 2015 and the first responses are very positive.

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