LeaseWeb Self Service Center: Ticket overview & Replies
On the 16th December of last year we wrote about the creation of tickets in our Self Service Center (SSC). Since then we have seen a lot of customers who started using this feature and already received a lot of positive responses on this topic. We also got many questions on when we would enable the viewing of and replying to tickets in the SSC. Now, with the release of our newest sprint, we did just that!
LeaseWeb enhances virtual environment with CloudLinux
It’s our aim to make things easier and quicker for our customers, so over the past few weeks we’ve been rolling out CloudLinux OS into our web hosting environment. The new OS is designed to give customers increased control over their hosting.
10 Myths about the use of IPv4 addresses
It’s widely reported that the online platform is evolving rapidly, with social media, mobile and cloud computing acting as the top catalysts. So to us – and many other people – it wasn’t a surprise when in February last year the final batches of IPv4 addresses were allocated, heralding the end of the IPv4 era. Unfortunately the connectivity problems caused by a lack of IPv6 adoption can have a direct impact on the economies of developing countries.
LeaseWeb computer donation to the Sukaria charity project
You may recall that back in September we told you about LeaseWeb’s work to support the Sukaria project – the charity founded by one of our Customer Support Engineers, Janice Ritzer, to raise funds for children from the Indonesian Mollucan Islands. With the holiday seasons still going on it’s an especially nice time of year for us to be thinking of others who are not as lucky as ourselves.
Twitter anecdotes: LeaseWeb connects with customers and resolves issues
In a previous blog we highlighted how Twitter is increasingly becoming a central and essential part of LeaseWeb and more specifically is used as a customer service tool. It allows us to maintain a very transparent and open relationship with our customers.
To all our readers
Thanks for reading our blog,
we are honored to be your host.
We would love to hear your thoughts
about the items we post.
Be sure to come back
and find out what’s new,
because in 2012
we’ll keep the blogs coming too.
But for now,
as the end of December draws near,
we wish you a merry Christmas
and a happy New Year!
GameConnection 2011 – LeaseWeb spreading the word about hosting online games
The doors have closed on Game Connection Europe 2011, where the gaming industry was out in full force to share ideas and visions on the latest developments in MMOs, console-based games and mobile. Since 2001 GameConnection has been the place to be for video games professionals. It gathers key players from the game industry twice a year, in Europe and in the US, to help them do business together, connect, share and socialize in a lively environment.
Looking ahead: LeaseWeb and Cloud
At LeaseWeb, the Product Development and Operations departments are working together on building a new cloud platform. We’re now at a stage where we can share our vision on the cloud, what it means for LeaseWeb and how we implement it into our products.
LeaseWeb Self Service Center: What’s new
It’s been a while since we last updated you on the features we have introduced for our Self Service Center (SSC). But of course that doesn’t mean we’ve been leaning back! Here’s what’s new in our latest sprint:
LeaseWeb’s network activities during the holiday season and beyond
Today’s post gives you an insight into LeaseWeb’s networking department and our activities during December. As you know, we’ve had a really busy year providing reliable and high capacity data to and from the internet and across our customers, whilst managing network access and security.