LeaseWeb improves continually to meet your expectations
Listening to your customer is a key driver to success, as industry leaders show. The voice of the customer is articulated in an ongoing dialogue. When customers share their feedback, they expect you to listen, act and inform about the enhancements you have been making and are working on. And right they are. But even when the customer is satisfied, that is not good enough. Only when the customer’s expectations are met or exceeded, a satisfied customer can turn into a loyal customer.
The various LeaseWeb services companies are always looking to improve the processes involved with handling abuse notifications and to increase user-friendliness.
Over the past few years, we have received valuable feedback on the abuse handling process from customers and third parties who submitted notifications. With that feedback in mind, we have developed a brand new system that will further streamline the abuse notification handling process. This system was launched on July 1st 2015 and the first responses are very positive.
The second annual LeaseWeb Tech Summit took place in Amsterdam on 4 June attracting over 200 participants. More than a dozen speakers from a wide range of international companies gave a series of presentations on the theme of “Automate. Build. Secure.´ Kicking off the day at The Undercurrent venue on the banks of the river IJ in Amsterdam, Netherlands, LeaseWeb’s Innovation Director Laurens Rosenthal told the mainly developer and DevOps audience that the event was a chance to get under the hood of the internet and that “the more technical the presentations, the better”. He was right.
Automate. Build. Secure.
On the “Automation” theme, Marc van Eijk boldly stated that “Microsoft is cool again” going on to describe the benefits of Azure Resource Manager and his vision of how the hybrid cloud of the future will look. Job Snijders of NTT talked about his company’s use of SDN and some of the lessons learned from using automated control while Paul de Raaij explained how Coolblue develops its business critical software in-house using the principle of “continuous integration”.
New LeaseWeb Partner Innitel offers efficient and innovative telecom solutions
The LeaseWeb Partner network is continually expanding. We have introduced three different channels in which we focus on strengthening our business partners: one for authorized resellers who distribute our product range in many geographical locations, the second for specialized partners who offer their solutions on top of ours, and the third are referral partners who recommend their customers to use LeaseWeb as their infrastructure provider.
In April, we signed Innitel as a partner. Innitel offers smart and efficient telecom solutions for a wide array of verticals in business. They now combine the LeaseWeb infrastructure with their products and offer it as one solution to customers.
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Balancing the end-user experience of LeaseWeb hosted services and network economics
At LeaseWeb Network, we manage and support the networks and traffic of the various LeaseWeb services companies around the world. We also support the advanced networking needs of their customers and protect them from security threats.
To ensure an optimized end-user experience for LeaseWeb hosted services, we run our own global Internet backbone – establishing direct connectivity (peering) with eyeball networks in 58 PoPs in Europe, the US and Asia – and we have connectivity (IP Transit) to virtually all major Tier 1 Internet backbones in any of the LeaseWeb data centers. Our total network capacity is 5 Tbps – compared to actual traffic levels of about 2.5 Tbps in the first quarter of 2015. This combination of peering and multiple Transit providers gives us a lot of flexibility and peak capacity to reach eyeball networks. So how do we manage this global network?
Thursday June 4 is going to be the day: the second LeaseWeb Tech Summit will take place in Amsterdam. The Tech Summit is going to be a spectacular event full of fascinating technical presentations by hosting specialists from all around the world. But there is also plenty of time to ask questions and to socialize while enjoying a drink.
The Tech Summit is intended for techies, so you won’t be hearing marketing pitches and sales talks. What you will get to hear are the latest technical ins-and-outs about hosting, automation and security. Besides speakers from LeaseWeb, there are also (international) experts from companies like Docker, Sendgrid, Cisco Systems, PowerDNS, NTT Networks, Coolblue and Booking.com. So it’s the perfect opportunity to exchange thoughts about cutting edge technology with experts you don’t run into every day. What can you expect?
Trust is built with consistency.
LeaseWeb has rapidly expanded its business across the globe in the past years. As a result, there were many separate and standalone certifications for different services and products within our organization, several of which overlapped. A restructuring of the compliance portfolio was needed. Last year, we started with a clean sheet to completely rebuild our global portfolio. In addition, we initiated the search for new audit partners who could support this mission together with our procurement department.
Today, I would like to provide you some insight into how we handled the restructuring.
Algolia is a distributed Search-as-a-Service API that processes more than 4 billions user-generated queries per month. Algolia’s DNA is performance, the service is optimized to reply in milliseconds from any location worldwide while maintaining high availability. Today, Algolia’s co-founder and CTO Julien Lemoine provides details on their architecture, showing how they designed their fault tolerant service and how they use LeaseWeb.
Under the hood
Building a highly available API distributed over 12 regions isn’t an easy process – especially since our users can select the set of regions they want to use. Under the hood, we automatically replicate their data and synchronize any change on all their regions. This approach is really different from a CDN that just keeps a cache of recently accessed data, we guarantee our users that any of the regions they have selected have all of the data locally and can serve their search requests. In other words, all write operations of our users are applied on all their regions, even for a very high load of write operations per second.